Retailers support digital euro, but have concerns on costs, implementation and customer experience

KEY MESSAGES

• Retailers welcome the digital euro as a widely adopted, cost-efficient addition to the payment landscape. To promote retailer adoption, acceptance costs must be as close to zero as possible.
• Designed in the right way, the digital euro has the potential to offer an enhanced value proposition to consumers and retailers in the EU that would boost adoption and ensure the overall success of the digital euro initiative.
• To keep costs low, the digital euro should go beyond replicating the existing payments landscape and would benefit from opening the door to innovation.
• We call for a resilient, easy-to-integrate, flexible design and functionality, to ensure a smooth implementation and operation.
• We see big benefits in the ‘offline’ use cases, keeping the economy running in case of power or internet outages.