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• Retailers and Wholesalers have been extremely successful in tackling food waste both within theirown operations and by working with suppliers and consumers. Retail and Wholesale account for5% of total food waste.
• Success will be anchored to the involvement of all the actors of the supply at their level ofresponsibility: Retail and consumers cannot bear the responsibility alone for reducing food waste.
• Only a collaborative approach and smart mix of measures can ensure that we reach the SDGstargets.
• The EU is bound to the UN SDGs commitment and its policy should be aligned with thiscommitment, including when considering the baseline.
• Our sector strongly supports the aim of the proposed regulation to curb EU-driven deforestation as part of the goals set by the EU Green Deal to meet the ambitions of the Paris Agreement.
• Retail and wholesale are fully aware of their role and actively tackle societal and environmental challenges. As such, many companies are committing to global alliances and use certification and verification schemes to, among others, reduce the impact of their sourcing practices on deforestation.
• To achieve the desired impact, the deforestation regulation should clearly target those actions with most impact. As such, to be effective and efficient, the obligation to exercise due diligence should follow a strict division of responsibilities among actors in the supply chain, where the first placer on the EU market of a commodity or product is responsible to ensure that it is deforestation-free, and that any operator downstream is able to check its origin via a robust chain of custody.
• Retail and wholesale are positioned at the end of a very complex supply chain, which reduces the access to, and control of the information generated at primary production level and making it impossible to replicate the entire due diligence process. For some commodities or products, they act as and assume the responsibilities of importers. However, their strength is that they can check documentation in a risk-based manner and apply mitigation measures if needed.
• The proposed measures duplicate administrative burden and bring huge costs on distributors, offering many thousands of products from equally high numbers of suppliers, without proven additional impact on reducing deforestation. This should be addressed through a review of the responsibilities in-line with other EU product regulation.
• Each supply chain of commodities in the scope of the proposal is different and specific, a one size fits all approach for due diligence systems is therefore not indicated. Instead, a certain flexibility should be allowed to adapt the due diligence requirements and systems to the commodity.
• Certification and verification schemes are important tools to support due diligence processes, as part of risk mitigation and hence they need to be included and recognised.
The General Data Protection Regulation (GDPR)1 sets out changes to almost every area of customer data processing. Retailers with storefronts, websites, mobile apps or other digital platforms through which they serve customers face new compliance standards, additional administrative burdens and liability for violations, as well more stringent enforcement and penalties.
Since the GDPR is both industry-neutral and channel-neutral, there are no sector-specific rules about the use of customers’ personal data by retailers for various commercial purposes, whether online, on mobile apps, in physical store locations or omni-channel. Customers, however, expect retailers to process personal data responsibly and seamlessly when serving them. To meet these expectations, retailers must find appropriate methods for GDPR compliance that further their customer relationships and do not frustrate them.
With the GDPR taking full effect, there are still many questions about how the GDPR applies to critical areas of retail operations, such as: using customer data for improved service or promotional opportunities, managing customer information databases and loyalty programs, collecting customer consents, and honoring customer rights to erase, or port to a competitor, a customer’s personal data.
Retailers have a long history of nurturing customer relationships and meeting consumer expectations. The purpose of this document is to share this experience with GDPR stakeholders, including data protection authorities (DPAs), to facilitate retail-specific approaches to compliance that will meet the requirements of the GDPR while ensuring that retailers can continue to provide customers with the personalization, omni-channel experiences and seamless retail operations that they expect.Read more