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Joint Business Statement in view of the Trilogue discussion on the proposal on Modernisation of EU Consumer Law

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Recommendations for a better presentation of information to consumers

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Retailers and consumer policy - Fostering a unique relationship

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European Consumer Centres report on consumer complaints

The European Consumers Centres Network has published a report entitled "European Online Market Place – Consumer complaints 2010-2011". The report examines the complaints received by consumer centres from online cross-border shoppers throughout 2010 and 2011.

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Dealing effectively with dangerous imports is vital for consumers and fair competition

Speaking today at the conclusion of trilogue negotiations between Council, European Commission and Parliament on the Compliance and Enforcement Regulation, EuroCommerce Director-General Christian Verschueren congratulated the negotiators on finalising this important new regulation for consumers and all the supply chain:

“We are pleased to see agreement to a regulation which will help prevent serious harm to consumers, and allow law-abiding operators to compete on an equal footing. This will send a strong and positive signal to support traders’ efforts to bring safe and compliant products to the market. Rogue manufacturers and traders do not have a place in the EU market and dangerous products even less so.”

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